Operations
Picture: Actuality Primarily based Group
March 13, 2026
Actuality Primarily based Group and Blaze Pizza have entered a partnership to implement a thriller procuring program throughout the restaurant chain’s franchise areas, in keeping with a press launch.
Underneath the settlement, Blaze Pizza will use video-based and conventional thriller procuring to judge frontline efficiency and repair consistency. The choice to renew a proper buyer expertise program adopted a aggressive RFP course of involving 5 companies.
Firm officers mentioned a pilot resulted in a virtually 50% enhance in upsells and improved customer support scores. The initiative permits franchisees to request extra video evaluations to help with workers teaching and efficiency recognition.
Jaime Denney, chief working officer, mentioned this system is meant to offer franchisees with measurable methods to watch the client journey. Josh Stern, CEO of Actuality Primarily based Group, mentioned the video suggestions is designed to offer operators with sensible information to extend income.
Primarily based in Austin, Actuality Primarily based Group makes a speciality of tech-enabled thriller procuring and buyer expertise evaluation. Blaze Pizza operates as a worldwide fast-casual franchise recognized for artisanal pizzas.
