AI-driven order firm Curbit has partnered with Ovation, a visitor suggestions system, to streamline model interactions with company, providing an elevated visitor expertise coupled with a complete suggestions loop, in accordance with a press launch.
“We’re thrilled to convey this to our shared ecosystem,” Scott Siegel, co-founder and CRO of Curbit, mentioned within the press launch. “This pairing closes the operator suggestions loop with pace of service and visitor sentiment insights. Actionable information goes proper again into the operations to assist steady enchancment and interprets to a extra dependable visitor expertise.”
When patrons with a legitimate cellular quantity place an order by means of a model using the Curbit and Ovation service, real-time SMS updates powered by Curbit will present correct promise occasions and complete order progress info. This ensures company are well-informed and may anticipate order standing.
Roughly half-hour after the scheduled pickup time, prospects will obtain one other SMS inside the identical thread. This contact level, powered by Ovation, invitations them to share suggestions and charge their general expertise. This dual-powered method not solely retains prospects engaged through the pickup expertise, but additionally will increase adoption into the suggestions course of.
